Skip to content
English
Submit a Support Ticket
  • There are no suggestions because the search field is empty.

Email Templates for Frequently asked Questions.

These email templates were created by our Studio Ambassadors to help you efficiently assist any member or visitor of Studio. These are general templates, so please make sure all details are accurate for your specific location and building guidelines. Please feel free to adjust and personalize them to reflect your own voice and style.

CLICK HERE FOR DOWNLOADABLE COPY

 

Can I bring my Pet?

*** This question is building specific, please check with your GM/Manager or PMO team for our building’s guidelines.

 

Email Response: If you are a pet friendly Building

Hello [Member], 

 

Yes, you can! [location] is a pet-friendly building. 

 

Before bringing your pet to the office, please review, complete, and sign the attached Pet Policy Agreement. 

 

A few quick reminders: 

  • Pets must remain leashed in all common areas.
  • Pets cannot be left unattended at any time.

 

If you have any questions, please don’t hesitate to reach out. We’re happy to help! 

 

Warm regards, 
[Your Name] 

 Email Response: If you are not a pet friendly building

 

Hello [Member], 

 

Thank you for reaching out! Kindly note that [Location] only allows service animals. 
If your pet is a service animal, please ensure you have your documentation ready should you need to present it.

 

If your pet is NOT a service animal, no worries! We have several pet-friendly Studio locations available. [list locations]


Please let us know which location works best for you, and we’ll be happy to arrange a day pass at your chosen spot. 

 

Looking forward to hearing from you! 

 

Warm Regards,

 

[your name]

 

Can I mount things or add Furniture to my office?

*** This question is building specific, please check with your GM/Manager or PMO team for our building’s guidelines.

Hello [Member],

I’m happy to assist you with this process! We can absolutely arrange the furniture delivery for you.

To get started, please provide us with:

  • An updated Certificate of Insurance (COI) for [vendor], and
  • A completed loading dock form (attached).

Please note:

  • The loading dock/delivery forms must be submitted at least 48 hours before the

scheduled delivery.

  • The COI must be on file and building compliant before the delivery date.

If you have any trouble accessing or completing the delivery details, please don’t hesitate to

reach out.

Warm Regards,

[your name]

 

 

*** Information on mounting items on the wall.

 

Hello Member

For mounting items on walls, we can schedule a [handyman or engineer location specific] to complete the work.

Please share details about:

  • The items you’d like to hang, and
  • Their intended locations.

Keep in mind that mounting services are billed separately. Once we receive the details, we’ll

provide a quote before proceeding. We Look forward to hearing from you.

 

Warm regards,

[Your Name]

 

Note for Studio Staff:

Members may mount their own photos but are responsible for any property damage. Any

large-scale mounting projects must be handled by handymen or engineers.

 

 

How do I register a Guest?

Hello,

As a member of Studio by Tishman Speyer, you will have access to the YourStudio app, which features a “Register Guest” function located on the home page (as shown below*). 

Through the app, you will be directed to Cloudgate, where you will be prompted to provide the following information for your guest’s access: first and last name, along with either an email address or phone number.

The YourStudio app can be downloaded via the App Store and can also be accessed through your web browser at app.yourstudio.com.

Please don’t hesitate to reach out if we can assist you further!

 

Best,

*** You also could add a a photo or cloudgate or the cloudgate guide

 

What are your hours?

 

Hello,  

 

You can find the Studio team available during the standard Studio desk hours [Insert your desk hours here] Monday through Friday. 

 

Please be aware that holiday schedules may affect these hours. Home spaces are always available to members 24/7.  

 

Please let us know if you have any further questions! 

 

Best,  

 

 

How do I print?

PaperCut Hive/Printing:

 

Hello ___,

 

Thanks for reaching out. Here at Studio, we have an online printing service called Papercut Hive. You should have received an email from PaperCut Hive when you were onboarded. Let me know if you cannot find this email in your inbox and I am happy to re-send the welcome email.

Attached to this email is our new member packet where you will also find specific information on how to get set up with printing.

If you have any questions or need assistance with printing, please feel free to stop by the desk where we can help you.

 

 

I would like to add a new member to my company. What is the process?

**** this is a response for if the company is at capacity for their current office.

 

Hello ______,

 

I am happy to assist with this request. I have attached a list of active keycard holding members as your company is at capacity for your current office size. Please let me know if this list is up to date and accurate.

If all current members are correct, we can proceed with onboarding your three new employees at an additional cost [check your location amount]. Kindly send over each new employee’s headshot, first and last name and company email. We will get their badges made and let you know when they are ready to be picked up.

We love to see that your team is continuing to grow! If you decide that it may be time for your company to move into a bigger space, we are always happy to provide you with more information and options. Please let us know if you have any further questions.

 

How do I book a daypass?

 

Hello _______________,

As a Studio member you, are able to access other locations by booking a Daypass directly through the Studio app under Meeting rooms and Daypasses. This will provide you with access to the common space*s to work out of for the day. Please note operational hours for Daypass bookings are 9am-5pm.

 

If you need assistance navigating the app please stop by the front desk where our onsite team will be happy to guide you.

 

External Conference room booking information ?

***This response is for external booking on how to get to your location. Below is some examples of how another location might guide their guest. Please check with your location for proper directions.

Hi [Member Name],

You’re all set for [enter date] from [enter time] in [enter meeting room]

For 600 5th Avenue

**600 5th Avenue has an entrance on 48th between 5th and 6th Ave (closer to 5th). Upon arrival, please check in with lobby security and present your individual QR code that you received in your email. Once you’ve checked in and presented your QR code, security will let you up to the 2nd Floor. From there, a member of the Studio Team will escort you to your meeting room.

For 1 Rock

**1 Rockefeller Plaza has two entrances – one on 48th Street and one on 49th Street, both between 5th and 6th Ave (closer to 5th). Upon arrival to either entrance, please check in with lobby security and present your individual QR code that you received in your email. Once you’ve checked in and presented your QR code, security will let you up to the 2nd Floor. From there, a member of the Studio Team will escort you to your meeting room.

If any questions/concerns arise, do not hesitate to contact [enter email address]

 

We look forward to having you!

[Insert Signature

 

Is there a time limit to phonebooth usage?

 

Hi _______

Thank you for reaching out. Our phone booths are on a first come, first serve basis. While we do not have dedicated time limits, we kindly ask you to keep usage between thirty minutes to one hour to ensure fair access for fellow Studio members. Should you need space for a longer duration, we do have conference rooms available for booking. Additionally, we do have locations that offer bookable phone booths on the Studio website if you need dedicated time for a phone booth.

 

Is there a time limit to conference rooms

Hi ________

Thank you for reaching out. As a Studio member, you have 24-hour access to the space, and all conference room bookings can be made through the Your Studio app and website. While we don’t have formal time limits, we do ask that rooms be booked in advance to ensure a smooth experience for you and your fellow Studio members.

If you need any assistance, please don’t hesitate to reach out!

 

External: Is there a time limit to conference rooms?

 

Hi ___

Thank you for reaching out. Available conference room bookings can be found through our website linked here. Through the website you can view all available conference rooms for booking. Conference rooms are bookable 9AM-5PM during business operation hours.

 

If you need any assistance, please don’t hesitate to reach out!

 

What is Zo?

 

Hello ________

 

I hope you are doing well.

ZO is the Tishman Speyer amenity platform, within the Your Studio app. It offers a wide range of features for Studio members and Tishman Speyer building tenants alike!

  • Book experiences, events, and classes from wellness sessions and networking mixers to professional development workshops and music performances.
  • Enjoy global access: your membership gives you entry to ZO lounges and office spaces in Tishman Speyer properties around the world, making it easier to work and connect while traveling.
  • Keep up to date on building events, services, and community news directly through the ZO portion of the Your Studio app or website

 

 

How much are rooms credit per hour Guide

 

  • 1 person =1 credit Bookable phonebooth


  • 2-5 seats = 2 credits Small Meeting Room


  • 6-9 seats = 4 credits Medium Meeting Room


  • 10-15 seats = 6 credits Large Meeting Room


  • 16-19 seats = 8 credits Boardroom


  • 20+ seats = 10 credits – Executive Meeting Room