Urgent
An issue that is:
1. Impacting multiple users
2. Impacting finances (invoicing, payments, bookings, etc)
3. There is no workaround for the issue (also must satisfy items #1 and/or #2 above)
Not Urgent
An issue that is:
1. Impacting a single user/account
2. Is not time sensitive
3. Feature request
4. There is a workaround for the issue that will allow you to complete the task at hand
Urgency Examples Below:
Please note the above table is not an exhaustive list but intended to act as a guide for what should be considered an Urgent ticket.
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