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How do I properly remove an existing payment on Tripleseat?

How to delete an existing payment in order to resolve financials

Step 1:

In Tripleseat, navigate to "Bookings" on the left-hand navigation bar.

Screenshot 2023-07-05 at 10.18.31 AM

Step 2:

In your booking, navigate to the "Payments" tab.

Screenshot 2023-07-05 at 10.18.44 AM

Step 3:

Click the gear icon to the right of the payment you want to remove. In the options that appear, select "Unpay".

Screenshot 2023-07-05 at 10.21.59 AM

Step 4:

A pop-up window will confirm if you want to unpay this payment. Select yes.

Screenshot 2023-07-05 at 10.35.52 AM

Step 5:

The select payment should no longer have the green "Paid" icon next to it.

Step 6:

Click the gear icon to the right of the payment you want to remove. In the options that appear, select "Delete".

Screenshot 2023-07-05 at 10.22.40 AM

Step 7:

A pop-up window will confirm if you want to unpay this payment. Select yes.

Screenshot 2023-07-05 at 10.35.07 AM

Step 8:

The payments tab should no longer have the payment listed.

Screenshot 2023-07-05 at 10.36.35 AM

Step 9:

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