Skip to content
English
  • There are no suggestions because the search field is empty.

How do I update an event that has been "Lost"?

Managing a lost event in Tripleseat.

Step 1:

Navigate to the booking you want to review.

Step 2:

Click "Edit" in the right-hand corner.

Screenshot 2023-02-27 at 2.44.22 PMStep 3:

From here, you can view the current status or update the status. If you click "Lost", a dropdown menu will appear. Select the reason that most closely matches. Feel free to provide additional details in the text box. Click "Update" when you are done.

Bookings - Studio Gather - Tishman Speyer - Tripleseat (1)

Step 4:

Review that status on the main booking page to confirm that the events status has been changed to "Closed". You will see two new fields: Lost Reason, and Lost Reason Details (if you provided any additional details).

Screenshot 2023-02-27 at 2.51.40 PM

Step 5:

Was this article outdated or incorrect? Suggest a revision! Still need help? Submit a ticket!