How do I use CloudGate, Studio's visitor registration system?
This article explains how to use CloudGate and answers common questions about the CloudGate process for Studio members.
Link to CloudGate: https://tishmanspeyer.sigateway.com/login
This link is embedded in the Studio app – found by clicking the “Guest Registration” tile on the home page.
Each primary contact of Studio companies will be onboarded to CloudGate as part of the onboarding / move-in process. This is done by 802 if it’s a new company onboarding, and done by on-site teams when the contact needs to be added / changed in Cloudgate.
Please use the training guides included in the links below to understand CloudGate processes, which include:
- How to register a single guest
- How to register a group of guests
- How to register a bulk invite list
- How to add or remove a tenant admin contact
Studio Team (internal) Training Guides: https://tishmanspeyer.ent.box.com/s/19hdumz9xzgqisp8pjfcjdok6rrncdc9
Studio Member (External) Training Guides: https://tishmanspeyer.ent.box.com/v/CGTrainingVideos
Troubleshooting: CloudGate has an internal ticketing system at the bottom right-hand side of the screen. Please encourage members to utilize this feature.