Troubleshooting: Confirming or Changing, a Company’s Default Payment Method

Why This Happens (Root Cause)

Yardi Kube stores payment preferences in two layers of defaults:

1. Payment Method Type Default — determines whether the company primarily uses a Credit Card, Debit Card, or Bank Account.
2. Payment Account Default — determines which specific account within that method type is the default.

If either of these defaults is missing or incorrectly set, invoices may not process correctly or autopay may fail.
Internal users can view and adjust these settings from the company’s Billing > Payment Methods page.

Common Symptoms

Maven should trigger this article when any of the following are mentioned:

• “How can I check which payment method is default?”
• “Member says their payment method isn’t showing up.”
• “Autopay is pulling from the wrong account.”
• “We need to remove or switch a company’s default payment method.”

How to Fix It (Action Steps)

Step 1 — Open the company record

• Navigate to the member’s Company Record in Yardi Kube.
• Select the Billing tab in the left-side menu.
• Click on the Payment Methods section.
  Why: This is where all payment data (type, account, and verification status) is stored for the company.

Step 2 — Check which payment method type is set as default

• At the top of the Payment Methods page, look under Default Payment Method.
• You’ll see three options: Credit Card, Debit Card, and Bank Account.
• The current default will appear bolded.
• If none are bolded, no default method has been set.
• Click the edit pencil to choose the correct default type and save changes.
  Why: If the company doesn’t have a method type marked as default, the system won’t know which set of payment accounts to display during invoice payment or autopay setup.

Step 3 — Check which specific payment account is default

• Below the Default Payment Method header, locate the Payment Methods table.
• Use the tabs (Credit, Debit, Bank Account) to toggle between each method type.
• Each stored payment account will show a row with:
  • A Default checkbox
  • An Edit pencil
  • A Trash can icon
• Review which account is marked as the Default within the selected payment method.
  Why: The account default determines which card or bank account the system attempts first for all payments and autopay runs.

Step 4 — Adjust or remove a payment account (if needed)

• To change the default, check the Default box next to the correct account.
• To delete an old or incorrect account, click the trash can icon.
• To edit an account, click the edit pencil.
  Important:
  • Editing or deleting a bank account triggers a new penny deposit verification process before it can be used again. This may delay invoice payments.
  • Credit and Debit cards verify almost instantly but incur a 3% surcharge on credit card transactions.
    Why: Understanding the impact of each edit helps team members choose the right adjustment without unintentionally blocking the member’s payments.

If the Issue Persists

• Confirm that the company’s billing profile is active and not duplicated.
• Check whether the company recently added or removed a payment method that could have reset defaults.
• Escalate to the Yardi Support Team if changes fail to save or the payment method does not update correctly.

Quick Summary

• Root Cause: Missing or incorrect default payment method or account settings.
• Fix: Set both the payment method type and account-level default correctly.
• System Behavior: Yardi requires a default method and account for billing automation; missing defaults may cause payment failures or hidden options.

Tags

payments, autopay, default payment method, bank verification, credit card surcharge, Yardi billing, invoice issue