Troubleshooting: Email address already exists” when adding a member to Kube
A site team member attempts to add a person to Yardi Kube and sees a red banner: “Email address already exists.”
Why This Happens (Root Cause)
The email is already stored somewhere Yardi can see. This may be the same individual already present under the same company, under a different company at the same or another Studio location, as an archived member, or from an external touchpoint (e.g., a website/external booking). Duplicate use of a shared or generic address (e.g., “invoices@…”) by multiple people also triggers the error.
Common Symptoms
• “I tried to add a member and got an error that the email already exists.”
• “Search doesn’t show the member—even with archived checked.”
• “I can find the person but the company or primary property is wrong.”
How to Fix It (Action Steps)
Start by running a universal search for the exact email and enable Include Archived. From there, choose the path that matches what you find:
If you find an active member under the same company:
Open the member and verify the Primary Property. If the primary property should be your location, edit the profile and update the primary property to the correct site, then save. No new record is needed.
If you find an active member under a different company:
Confirm with the member whether the new company is additional or they are switching companies.
• For an additional company, add the company to the member’s Additional Companies, save, and keep the existing primary company as-is.
• For a company switch, first add the new company to Additional Companies and save. Then set that new company as the Primary Company and save. Finally, remove the old company from Additional Companies so only the new primary remains.
If you find an archived member:
Go to Customers → Members, switch the view to Archived Members, search by name or email, and Activate the record. Once reactivated, proceed with any needed company or property updates on the profile.
If you find no results (with archived included) but still see the error on add:
Open a support ticket. This typically indicates a backend data issue or a collision with an email present in another Yardi product/instance. Provide the email, the member’s intended company, and location so Support can investigate and coordinate with Yardi.
Quick Summary
• Root Cause: The email already exists in Yardi (active, archived, or another instance), or a shared email is being reused.
• Fix: Search with Include Archived; then either correct the primary property, add/switch companies on the existing profile, reactivate an archived profile, or escalate to Support if no record appears.
• System Behavior: Yardi requires unique emails per member profile; one email cannot belong to multiple separate profiles.
Tags
Yardi Kube, duplicate email, archived member, primary property, primary company, additional companies, member activation, error banner, external booking