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Troubleshooting: Member Booking Not Showing on Yardi

A team member reports that a member’s booking made through the Your Studio App does not appear on the Yardi Kube calendar.

Why This Happens (Root Cause)
Bookings may not appear on the Yardi calendar for three common reasons:

  1. The member used the old VTS app instead of the new Your Studio App.

  2. The booking was made at the wrong location.

  3. The booking was auto-cancelled due to business hour or Primary Location restrictions.

Common Symptoms
• “The member says they booked, but I don’t see it in Yardi.”
• “I received confirmation in the app, but the calendar is blank.”
• “The booking is missing from today’s schedule.”

How to Fix It (Action Steps)

Step 1 — Confirm the booking source

  • Ask the member to log out and back into the Your Studio App.  If they are booking on a computer, make sure they are using www.yourstudio.app 

  • Ensure the app is fully updated and not an outdated version of our app.

Step 2 — Verify location and space

  • In Yardi Kube, go to Reports > Operational > Booking Summary.

  • Filter by Member Name and select All Studio Locations.

  • Confirm the booking was made at the correct property and for the intended space.

Step 3 — Check for auto-cancellation

  • Cross-location bookings outside 9:00 AM–5:00 PM are automatically cancelled.

  • Open the member’s Essentials Page and review their Primary Location field.

  • If the booking was for a different location and outside allowed hours, it will auto-cancel and refund any credits.

Quick Summary
• Root Cause: Booked via old app, wrong location, or auto-cancelled for time/location conflict.
• Fix: Confirm booking source, verify location via Booking Summary, and check for 9–5 or Primary Location issues.
• System Behavior: Cross-location bookings outside business hours are cancelled automatically with credits refunded.

Tags
yardi kube, your studio app, missing booking, calendar not showing, vts app, primary location, cross-location booking, auto-cancel