Troubleshooting: Member Failed the Penny Test Three Times (Payment Method Verification)
A member’s bank account remains unverified after failing the penny test three times while trying to add or confirm their payment method in Yardi.
Why This Happens (Root Cause)
Yardi limits the number of attempts a user can make to verify their bank account via the penny test. After three failed verification attempts—or if the test expires—the system locks the account from further verification. Neither the member nor the onsite team can manually restart the process.
Common Symptoms
• “The member says the penny test keeps failing.”
• “Yardi says the verification attempt has expired.”
• “The member deleted and re-added the account but it’s still pending.”
• “Bank account won’t verify even after retrying multiple times.”
How to Fix It (Action Steps)
Once a member fails the penny test three times, the verification process cannot be restarted by the member or the site team. Deleting and re-adding the pending account does not reinitiate the test.
To resolve this, submit a Yardi Technical Issue ticket in HubSpot with the issue type “Banking/Autopay Issue.” Studio Support will contact Yardi (YPP) directly to have the penny test and associated bank account reset.
This same process applies if the member enters the correct test amount but receives an “expired” notice. Once reset, the member can restart the verification process with a new penny test.
Quick Summary
• Root Cause: Yardi locks bank verification after three failed or expired penny test attempts.
• Fix: Submit a Yardi Technical Issue ticket (Banking/Autopay Issue) so Support can have the verification reset by YPP.
• System Behavior: The penny test cannot be reinitiated by deleting or re-adding the account; only Yardi can reset it.
Tags
Yardi Kube, penny test, payment verification, banking, autopay, ACH, payment method, failed verification, YPP, Yardi Technical Issue