Troubleshooting: Yardi Error – “Lead and Contact with Same Email Address”
A team member tries to activate a contract in Yardi Kube but receives an error stating there is both a lead and a contact with the same email address.
Why This Happens (Root Cause)
Yardi Kube sometimes creates duplicate records when a person is accidentally entered as both a Lead and a Contact. Studio does not use Leads, so this duplication prevents contract activation.
Common Symptoms
• “Yardi won’t let me activate the contract.”
• “It says there’s already a lead with this email.”
• “I can’t assign the contact as the signatory.”
How to Fix It (Action Steps)
Confirm the Contact
• Identify which contact (name and company) is generating the error.
• Confirm that this is the correct contract signatory.
Submit a Ticket
• Vendor: Yardi Technical Issue
• Ticket Issue: Contract Activation Issue
• Include:
-
The company name
-
The contact name that triggered the error
Note: Only the Studio Support team can correct this issue in Yardi.
Quick Summary
• Root Cause: Duplicate record—same email exists as both a Lead and Contact in Yardi.
• Fix: Submit a Yardi Technical Issue ticket so Support can merge or correct the record.
• System Behavior: Yardi blocks contract activation when duplicate records exist.
Tags
Yardi, contract activation, duplicate contact, Yardi Kube, technical issue, lead record, contact record, Studio Support