What is the SOP for Gable bookings?

Step 1:

A member of the events team will receive an email with the booking details from Gable.

1. 1. In Gable, event details can also be viewed under “Guest Reservations”.
   2. If no reservations appear, click “Completed” to view reservations that have passed.

Step 2:

The team member will add the event from Gable into Tripleseat by creating a new booking. The nomenclature will be:

Contact First Name – Contact Last Name – Date of Booking

Since most Gable listings only provide the name of the guest that booked it, most Gable events will look like this: Alexa Hall 3.9

Step 3:

Fill in as many details as you have under the reservation. You will have:

1. 1. The guest name
   2. Space name (example “Brainstorm” or “Boardroom”)
   3. Date
   4. Seats (same as guest count)
   5. Total payout
   6. Under Lead Source, select Gable booking.

Step 4:

Set the status of the event to “Definite”.

Step 5:

Under “Add a Contact”, search for the contact first before creating a new Account and Contact.

1. If the contact already exists in Tripleseat, select that account.

Step 6:

Now, add an Event under this booking.

1. 1. The title of this event will be:
      1. Gable [Room]
   2. Select the areas requested under the reservation.
   3. Add the start time and end time of the event.

These details can be found on the initial reservation email that the team received as well as the reservation page in Gable.

Hit create.

Step 7:
The amount in Gable under “Total Payment” will go in Tripleseat under “Event Financials” as the “Grand Total” as well as the “Actual Amount”.

1. Tripleseat will update the Rental Fee automatically with your selection; you will have to manually clear that.
2. Hit Save.

Step 8:

The final step is to flag this event with CBRE. You will go to the Discussion tab under the booking.

1. 1. From there, click “Staff General Discussion”
   2. The Staff member you will send this message to is Deidre Weisinger, our contact at CBRE.
   3. You will leave a note saying, “Gable event”.
   4. Hit “Send to Staff.”
   5. This will help document the origin of this event, as well as give CBRE a link to the booking for financial reconciliation.

 

Step 9: